Viada Mobile Application usage terms and conditions

For your convenience, this section provides terms used in this document and references to other related documents:

• Viada – “Viada LT”, UAB company code 178715423, VAT code LT787154219, adress Senasis Ukmergės kel. 4, Užubalių k., 14302 Vilniaus r. sav.
• Client – a person who has installed Mobile Application to his mobile device, has verified his or hers identity and has read and accepted these Terms and Conditions, Mobile Application Privacy Policy and Loyalty Program Rules.
• Parties –Viada and the Client jointly.
• Mobile Application – a Mobile Application offered to Viada’s Clients providing selection of added value Services and additional Client offerings.
• Services – all added value services provided in the Mobile Application.
• Point of sale – Viada gas station in which the Client pays using the Mobile Application.
• Terns – these Viada Mobile Application usage terms and conditions
• Loyalty Program – “VIADAplus” loyalty program offered to Viada’s clients which can be used by both owners of owners of physical “VIADAplus” cards and users of Mobile Application.
• Terms and conditions of the Loyalty program –
• Loyalty Card – “VIADAplus” loyalty card issued by Viada.
• Mobile Application Privacy Policy

• When starting to use the Mobile Application, the Client is informed of his / her rights and obligations, must read and agree to the Terms, the Mobile Application Privacy Policy and the Terms and conditions of the Loyalty program. From the moment of acceptance, these documents shall become legally binding on the Parties.
• Using the Mobile Application is free.

• The Client may download the Mobile Application only from the official Apple Store or Google Play platform, depending on the model of the mobile device. Viada is not responsible for the proper functioning and security of the Mobile Application if it has been downloaded from unofficial sources.
• When connecting to the Mobile Application for the first time, the Client can select a preferred login method – to create a new account, log in using an existing account or log in using their Facebook account details.
• When choosing to create a new account, the Client will be asked to enter their Loyalty Card number. If the Client does not have the card, he / she may be issued a virtual Loyalty Card.
• When creating a new Mobile Application User Account, the Client is requested to enter his / her phone number to which the verification code will be sent.
• Upon confirmation of the telephone number, depending on the previously selected login method, the Client is requested to enter or supplement the user account details, to become acquainted with these Terms and the Mobile Application Privacy Policy.
• If the Client choses to log in using his / hers Facebook account details, the Client will be directed to the Facebook login window, where after entering the username and password of the Client's Facebook account, the Client's form will be automatically pre-filled in with the data provided by the Facebook.

• Viada offers and discounts. Users of the Mobile Application enjoy all the benefits described in the VIADAplus loyalty program description. Clients may also be subject to additional benefits of which they are notified in the ways selected in the "Marketing Consent" section. Added value services may be personalized to Client's consumption habits, location, or other distinguishing parameters.

• The Wallet section allows the Client to view the purchase history accumulated so far, the Loyalty and Payment Cards added to the account. The Wallet section also gives the Client the opportunity to save or download an electronic receipt, to add new Loyalty or Payment card, and to remove already added cards.

• Linking Payment and Loyalty Cards. In order to add a new payment or Loyalty card, the Client must select the plus symbol in the Wallet section of the Mobile Application.
  • When adding a Loyalty Card, the Client is requested to enter the unique code of the card. Only one Loyalty Card can be added to the Mobile Application.
  • When adding a payment card, the Client is requested to enter payment card details - cardholder's name, card number, expiration date and CVV code. This data can also be retrieved using a mobile device camera. Once the card has been identified, the Client may be directed to the payment card issuer's page requesting additional authorization for the card linking. The Mobile Application only supports payment cards issued by banks established in Baltic states.

• Map of gas stations. The "Stations" section provides the Client with a list of the nearest petrol stations, their contact information and an interactive map. Filtering by type of fuel sold and additional services offered (car wash, shop, trailer rental, etc.) is allowed.

• Payment for fuel and goods:
  • From Car. The Mobile Application allows the Client to pay for the fuel purchased without leaving the car. After filling up the car with the required amount of fuel, the Client selects the Pay -> From Car, selects the payment and Loyalty Cards attached to the Mobile Application and additionally authorizes the payment.
  • At Gas Station. Mobile Application gives the Client the opportunity to pay for fuel and goods purchased at the gas station by using the payment and loyalty cards attached to the Mobile Application. In order to pay, the Client selects the payment instrument (card or cash) and the Loyalty Card in the section Pay"-> At Gas Station. The Mobile Application generates a QR code, which the Client must show to the service station operator and additionally authorize the payment.

• Issuing of an electronic payment receipt. When paying with a payment card attached to the Mobile Application, receipts are submitted electronically, and Client identification is performed using the data of the Mobile Application owner. Receipts are available in Wallet -> My Transaction -> Select Payment Transaction -> Receipt. The Client may download the receipt in .pdf format. By using the Mobile Application, you confirm that you agree to receive the receipt electronically. If the Client pays in cash or does not have a payment card attached to the Mobile Application, the payment receipt shall be presented at the gas station cash desk.

• Invoices for purchases done with Mobile App. If the Client wishes to receive an invoice when paying for goods and fuel at the gas station, he / she must inform the service station operator in advance and provide invoice details before payment. In the case of a payment from car, the Client may be invoiced by the operator of the service station where the fuel was purchased. Invoices are issued on the same day only.

• Expenses history. In the More -> Expenses history section, the Client can monitor the expenses of fuel and other goods. Permissible filtering by period: week, month, year, all operations.

• The section More -> News provides the Client with news related to the Viada gas station network, information about new or renovated gas stations and events.

• The Client is entitled to unrestricted access to all Services provided by the Mobile Application described in Section 4 of the Terms.
• In accordance with the laws of the Republic of Lithuania, the Client shall have the right to withdraw from the contract of sale of goods purchased using the Mobile Application, to request the replacement or return of the goods purchased.
• The Client has other statutory rights, including rights set out the Civil Code of the Republic of Lithuania and the Client Rights Protection Law of the Republic of Lithuania.
• Client has the right to terminate the Mobile Application account at any time by deleting the Mobile Application from his / hers mobile device.

• By using the Services offered by the Mobile Application, the Client undertakes to act responsibly, not to violate the rights of other persons and the legislation of the Republic of Lithuania, to comply with these Terms and Conditions and the Terms and conditions of the Loyalty program.
• The Client undertakes to add to the Mobile Application and use only the means of payment that he has the right to legally use.
• The Client undertakes to keep payment authentication methods (PIN) secret and to ensure that no other person can use the device's biometric authentication methods (fingerprint or face recognition technology).
• The Client undertakes to only use his / her personal Mobile Application Account and not to transfer it to any other person, including family members.
• In case of suspicion that third parties may have access to the Mobile Application, Client undertakes to inform Viada immediately.
• The Client shall be responsible for all actions performed using his Mobile Application Account.
• The Client is prohibited from using the Mobile Application anonymously when registering to use other persons' personal data or random / guessed data.
• The use of other persons' Mobile Application accounts is prohibited.

• Viada has the right to change, modify or discontinue all or some of the Services provided in the Mobile Application.
• If there is a suspicion that the Client is using the Mobile Application in violation of the laws of the Republic of Lithuania, these Terms or the Loyalty Program Rules, Viada has the right to suspend or cancel the Client's Mobile Application Account.
• If there is a suspicion that the Mobile App has been used in violation of the laws of the Republic of Lithuania, Viada has the right to transfer all relevant incident information to law enforcement or other supervisory authorities such as the State Tax Inspectorate.
• Viada has other rights established by the laws of the Republic of Lithuania.

• The processing of the Client's personal data, the rights of the data subject and the ways to enforce them are described in the Mobile Application Privacy Policy.
• All payment transactions shall be executed only after the Client has completed the additional transaction authorization. The authorization method may vary depending on the device the Client is using - PIN, fingerprint, or face recognition.
• The direct marketing consent is optional and does not prevent the use of the Mobile Application Services. Communication channels chosen by the Client are used to inform the Client about new Services or additional benefits that may be relevant to the Client.
• Functional permissions for the Mobile Application to access Client's mobile device resources (eg, GPS geolocation data, system messaging, video camera) are optional, but a refusal to grant them may limit Client's access to some of the Mobile Application Services. For example, the GPS Geolocation data enables the Mobile App to track the nearest gas stations in real time and pay for the fuel purchased in the car.
• Mobile Application is designed for use with the latest versions of standard manufacturer-supported operating systems Android and iOS. Viada shall not be liable for any malfunction of the Mobile Application in the case an older version of the operating system, non-proprietary or non-standard operating system, or other non-standard software is installed on the mobile device. Viada is not responsible for any damage caused to the Client if it is caused by the unsafe use of the mobile device.
• Mobile Application requires an internet connection and the correct functioning of the Android or iOS operating system. Viada shall not be liable if the Mobile Application or certain Services are unavailable due to communication interruptions or malfunction of the Android or iOS system.

• Viada reserves the right to unilaterally change the Terms, the Mobile Application Privacy Policy and the Terms and the Terms and conditions of the Loyalty program. In case of material changes the Client will be informed via Mobile Application, Viada website viada.inveta.lt or other communication channels indicated by Client, eg. The email address listed in your Mobile Application account email or phone number.
• The Rules are drawn up, amended and applied in accordance with the legal acts of the Republic of Lithuania.
• All disputes arising from the implementation of these Rules shall be resolved by negotiation. In the event of disagreement, the dispute shall be settled in accordance with the procedure established by the legal acts of the Republic of Lithuania.